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Details of our Service Agreements

Digital Solutions Ltd's prime objective is to supply our customers with a service that is second to none.

All our engineers are fully qualified and committed to providing a high service standard. With this in mind we offer fully comprehensive service agreements to give you complete peace of mind.
  
Copier Maintenance 
 
Our "Premier" cost-per-copy service agreement is an all inclusive plan that includes the copier maintenance and supplies at one low monthly cost, this is dependant on the number of copies made in each month. 

     : All Parts and Labour 
     : 4 Hour Response
                            (average response time 2.5 hours) 
     : Loan Replacement Machine
                            (should your machine have to be returned to the workshop) 
     : Telephone Hotline Support
                            (friendly and informative staff to help and assist you) 
     : Manufacturer Trained Engineers
                            (fully trained engineers for your equipment)
     : Technical Advise and Assistance 
     : Telephone System Maintenance  

Our team of skilled engineers enables us to provide comprehensive maintenance. We have the expertise, resources and knowledge to provide you with not only the best-suited and most cost effective maintenance solution, but also a commitment to service.

We can offer maintenance and support on most popular telephone systems.

Our customers benefit from

     : Customer Helpdesk
     : Personalised service to suit client requirement
     : Remote engineering assistance
     : Liaison with your network provider 
  
 In addition, they receive discounted rates on the following products and services:

     : System upgrades
     : System Moves and Changes
     : Additional telephone equipment 
 
I.T Maintenance  
There are three types of maintenance contract that we normally offer:

     : Flexible Maintenance Agreement
     : Pre-Pay Maintenance Agreement
     : Technical Advise and Assistance

Based on the principle of saving our clients money, a flexible agreement offers the peace of mind of guaranteed response times, free general telephone technical support, with limited networking telephone support, and lower engineers on-site charges, all for a low fixed monthly premium.

It has the advantage of not tying a client into a complicated and expensive contract, although no hardware is covered in the agreement. If a hardware failure happens, we will either advise replacement or repair, depending on the situation.

Often, it is cheaper to simply replace old, faulty computer equipment than it is to spend engineer’s time trying to repair it. As a result, costs that would otherwise have been tied up in a hardware maintenance contract can be used to continually upgrade systems as they fail.

The Flexible maintenance agreement is our most popular, and it is easy to see why so many of our clients are using it. 

 
 
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